Privacy Policy

This policy explains what we collect, why, who else sees it, and what you can do about it.

1. What we collect

• Your account. Name, email address, the language you prefer, and optionally your target scores, exam date and country.
• Your practice. Every answer you submit, including voice recordings for speaking questions and the full text of written answers.
• Your results. The scores we produce, and the measurements they are derived from.
• Payments. If you subscribe, a record of what you paid and when. We never see or store your card number — that goes directly to the payment provider.
• Technical. Ordinary server logs, and error reports when something breaks. Error reports are scrubbed of your answers, your recordings and your credentials before they leave our servers.

2. Why we hold it

To run the service you asked for: to mark your answers, show your progress, keep you signed in, take payment where you have subscribed, and answer you when you write to support. We do not sell your data, and we do not use your recordings or your writing to advertise to you.

3. Who else processes it

To produce a score we send some of your work to services outside Egypt. This is the part of this policy worth reading closely.

• Speaking. Your recording is sent to Microsoft Azure for pronunciation assessment. It returns a measurement of accuracy, fluency and completeness.
• Writing. The text of long-form written answers is sent to a large language model provider to be judged against the question's criteria.
• Payments. Handled by our payment providers, who receive what they need to take the payment.
• Email. Sent through an email provider.

These providers process data on our instructions and are not permitted to use it for their own purposes. Some are located outside Egypt, which means your data is transferred abroad to be processed.

4. How long we keep it

Your practice history and recordings stay while your account is open, because they are what your progress is made of. Payment records are kept as long as tax and accounting law requires, which is longer.

5. What you can do

• Take a copy. Your settings page will produce a download containing your account details, your attempts, your scores, your subscriptions and orders, and every recording you have made.
• Delete everything. Closing your account from the settings page deletes your practice history and your recordings. Payment records survive with your identity removed, because we are required to keep them.
• Correct it. Your settings page lets you change what we hold about you.
• Object or ask. Write to us through the help centre.

6. Cookies

We set a cookie to keep you signed in and one to remember whether you chose the light or dark theme. We do not use advertising or cross-site tracking cookies.

7. Children

The service is not intended for under-16s holding their own account.

8. Changes, and reaching us

If we change this policy in a way that matters, we will tell you by email before it takes effect. To ask anything about your data, use the contact form in the help centre.