Why is my score still pending?

An attempt marked awaiting scoring has been received and saved. It is queued, not lost.

How long it should take

Most attempts are scored within seconds. Spoken and written answers take longer than multiple choice, because more has to happen to them.

If something is still pending after several minutes, reload the page — the report does not refresh itself.

Reasons it can stay pending

• You have reached your daily scoring limit. The attempt is saved and will show a score once the limit resets, or immediately if you upgrade.
• You submitted while offline. Attempts made offline are held on your device and sent when you reconnect. Open the site again with a connection and they will go.
• Something failed on our side. It happens. The attempt is still stored, so nothing you did is wasted.

A mock report with pending items

A mock report shows three states per question: scored, awaiting scoring, and not answered. They are deliberately kept apart, because a question you never reached is not the same as one that scored zero, and showing both as a zero would misrepresent your result.

Your skill scores are calculated only from the questions that have actually been scored, so they may move as the remaining ones come in.

When to tell us

If an attempt has been pending for more than a few hours and you are not at your daily limit, write to us with the date and question type.