Can I get a refund?

Write to us and tell us what happened, including the date of the payment. We read every one of these.

When we will refund

• You were charged twice for the same thing. Always, and we would rather find these ourselves before you have to ask.
• You paid and never got access. Usually we can just fix the access, which is what most people actually want — tell us which you would prefer.
• Something on our side did not work and you could not use what you paid for.

What happens to your access

By default a refunded subscription runs to the end of the period rather than stopping the moment the refund is issued. You had the month; ending it early would be a second penalty nobody asked for.

How long the money takes

That depends on how you paid, and the last part is out of our hands. Card refunds usually appear within a few working days once we have issued them. Other methods can take longer.

You will get a message from us when the refund has been issued at our end, which is the point at which the clock starts on your side.